Refund and Returns Policy
At Terea Dubai, we are committed to ensuring your satisfaction with every purchase of our IQOS, TEREA, Iluma, and Lmbada products in the UAE. Please read our Refund and Returns Policy to understand the terms and processes involved.
Returns
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- For electronic devices, the seal must remain intact for the return to be accepted.
Non-Returnable Items
- Opened or used products, including TEREA sticks, cannot be returned due to health and safety regulations.
Return Process
- To start a return, contact our customer support team via email or phone with your order number and product details.
- Our staff will give you a return authorization and walk you through the return procedure.
Shipping Costs
- Customers are responsible for shipping costs associated with returning the product.
- We recommend using a trackable shipping service to ensure the safe receipt of your return.
Refunds
Eligibility for Refunds
- Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
Partial Refunds
- Partial refunds may be granted in cases such as:
- The product is not in its original condition.
- It is damaged or missing parts due to reasons not caused by our error.
Non-Refundable Items
- Intellectual property items.
- Products sold on behalf of third parties that we do not own.
Exchanges
Product Exchanges
- If you received a defective product or the wrong item, contact us within 7 days of receiving your order.
- We will arrange for a replacement to be sent as quickly as possible.
Intellectual Property
Ownership Disclaimer
- Terea Dubai is a reseller of branded products and does not claim ownership of the intellectual property associated with these brands.
Contact Us
Please contact us if you need more help or if you have any issues about our refund and return policy:
Contact: https://tereadubai.net/contact-us/
By shopping at Terea Dubai, you agree to our Refund and Returns Policy. Thank you for choosing us for your IQOS, TEREA, Iluma, and Lmbada needs.